Returns and Exchange
- All items are subject to Return and Exchange except for: Books, Electronics, Software, Video Games, and Prepaid Cards; unless found with a manufacturing defect.
- To benefit from return, exchange, and warranty services, original invoice is required.
- Returns and exchange services are available if products are in their original condition with original packaging.
- Return is within three (3) days and exchange is within seven (7) days of the date of purchase.
- Promotional item(s) can be returned with the main purchased item if the promotional item is in original condition when purchased, otherwise promotion price will be deducted.
- Item(s) purchased using gift certificate, voucher, or credit card cannot be refunded in cash.
- Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.
Immediate Defective Items Replacement
- Iqra Library will replace devices with a manufacturing defect (non-software) with a similar item within three (3) days of purchase date based on following condition:
- Device must be free of scratches or signs of misuse.
- Original packaging along with the box, user manuals and accessories must be returned with the device.
- A technical report from the Authorized Service Center might be required prior to replacement.
For online orders:
- The return and exchange period is calculated from the date of delivery.
- Return and exchange can be done through any Iqra Libarary or by contacting us in case there is no Iqra Library in customer city.